FAQ
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| Q: Where are you located?
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Q: What are your business hours?
A: Bright's is open for business Monday thru Friday 9:30am to 8:00pm, 10am to 8pm on Saturday, and Noon to 6pm Sundays, Pacific Time. You may phone us toll free at 1-800-350-5533.
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Q: What are your shipping charges?
A: A summertime surcharge of $8.00 will be added to
cover insulated packaging needed to protect the shipment.
Typically June through September.
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Q: Is it safe to order online?
A: How does a Secure Site work? In plain English here's what happens when you place an order. First, you'll notice that you enter a secure site when a padlock icon appears in the status bar of your browser (usually at the bottom). This states that all of the information passed between your computer and our computer will be encrypted. Our computer will tell your computer how to encrypt all information passed between the two using encryption that can only be decoded on our server. Your computer will do such before sending any information onto the phone wire and out onto the Internet and eventually to our computer. When it reaches our server, it will be decoded and logged to our database for processing. Without the decoding key on our server, it is nearly impossible to decipher the encrypted data.
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Q: Where is my order?
A: Delivery dates vary based on the availbility of the items you ordered. Most orders ship within 48 hours. If you still have further questions about your order, contact Customer Service at 1-800-350-5533 or e-mail us at info@brightscandies.com.
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Q: What payment methods do you accept?
A: We accept Visa, Mastercard, Discover, and American Express.
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